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How putra88 Handles Your Personal Data

Your account data, wallet activity and browsing behaviour on putra88 are collected only for specific, stated purposes — to run your account, process your DANA, OVO or GoPay transactions, and keep your session secure.

Account data protectionDANA, OVO, GoPay activity coveredYour access and correction rightsCookie and session data disclosureContact path for data requests
putra88 How putra88 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply layered security measures across your account — from the moment you log in with your credentials to the moment a withdrawal reaches your OVO or GoPay wallet. SSL encryption covers all data in transit. Account sessions time out automatically on inactivity, and login activity is logged so any unusual access triggers a review. Here is how we handle the four areas that matter most to your privacy.

Cookie and Tracking Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings; disabling cookies may affect account functionality.

Payment Data Handling

Transaction data tied to DANA, OVO or GoPay deposits is passed to the relevant payment processor only. We do not store full wallet credentials on our servers — only the transaction reference and amount.

Data Retention and Deletion

Account data is held while your account is active. After closure, we keep records for the period required by applicable regulations in eligible regions, then delete or anonymise them. You can request deletion through our support team.

Your Right to Access and Correct

You can request a copy of the personal data we hold on your account or ask us to correct inaccurate details. Submit the request through live chat or email and verify your identity with your registered contact number.

REACH OUR TEAM

How to Contact Us About Your Data

Data requests — access, correction or deletion — go through our support team. We aim to respond to all data-related queries within the timeframe required under applicable rules for your region. Reach us through any of the channels below and mention 'data request' so our team routes it to the right person without delay.

Team online

Live Chat

Open the chat widget from your account dashboard. State 'data request' at the start and our support team will handle it directly without passing you between departments.

Email Support

Send your request to our support email with your registered account details and the specific data action you need — access, correction or removal where applicable under local law.

Account Help Centre

Log into your account, head to Account Settings, and use the Help section to submit a written data query. Responses are tracked against your account ID for full traceability.

Privacy Policy — Common Questions

These are the questions we hear most often about how putra88 handles personal data. If yours is not covered here, our support team is the fastest route to a direct answer.

We collect your name, contact details, date of birth and the e-wallet details you use to transact — such as your DANA or OVO-linked phone number. We only ask for what we need to run your account.

We share data only with payment processors — DANA, OVO, GoPay — strictly to complete your transactions. We do not sell or trade your personal data to advertisers or unrelated third parties.

After you close your account, we retain records for the period required under applicable regulations in eligible regions. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Yes. Contact our support team via live chat or email, state your request clearly, and verify your identity. We will provide a copy of the personal data linked to your account within the applicable timeframe.

Log in, go to Account Settings, and use the Help section to submit a correction or deletion request. Alternatively, reach us through live chat. We will confirm the action taken once your identity is verified.

We use session cookies for account login continuity and analytics cookies to improve the lobby experience. You can adjust or block cookies in your browser settings, though some account features may not work as expected without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.